protecting businesses & individuals
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You can email us at: info@pactumlaw.co.uk
Complaints:
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem. We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.
If you would like to make a formal complaint, then you can read our full complaints procedure set out in your Client care/ engagement letter which you signed with this firm, or please contact info@pactumlaw.co.uk and we shall provide you with further copies. . Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:• Within six months of receiving a final response to your complaint and No more than six years from the date of act/omission; or• No more than three years from when you should reasonably have known there was cause for complaint. If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.ukCall: 0300 555 0333 between 9.00 to 17.00.Email: enquiries@legalombudsman.org.ukLegal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.
What to do if you are unhappy with our behaviour.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority, sra.org.uk
Opening Hours Mon. – Fri.
Call for a Consultation
Our Offices
Pactum Law
The Blade, Suite 8
Abbey Square
Reading
Berkshire
RG1 3BE
Tel: 0118 2071576
Fax: 0118 9080786